The transition from their previous (MYDATA) systems to the Juki machines was smooth for Hager Security, and the employees had no problems in adapting to the new machines and technology. Still, a learning curve was required for the Hager operators since the Juki machines are IT tools, and required some initial training. As Agnellet notes: “Indeed, some of them were unfamiliar with the computer. However, after some initial training, they said that they could not work without the IFS system and they continue saying that today.”
The transition was also made simpler by the service and support of the Juki and Cogiscan teams. Agnellet explains that the support was an important part of using these new machines in production: “We receive extremely quick and comprehensive answers to our questions about incidents or new functionalities. This is important to us because if there was an incident with the system, the production could be stopped or could run with a quality risk such as misplaced components.” He admits that there is a certain amount of comfort in dealing with their new partners: “Through our exchanges with
Cogiscan, we see that we are supported by very competent people who are experts concerning their system and who know and perfectly understand our needs as well as the constraints of our process.”