You’ve got to keep your factory running optimally. When an obstacle arises you need a team of experts that you can rely on to help you resolve your problem quickly.
Through regular communication and frequent updates, our Support Team is focused on developing strong relationships. It's more than just "ticket resolution" for us – our team cares about relieving your pain.
Remote technical support during regular business hours (EST). For active users, unlimited phone and email support with an actual human being in (or near) your geographic location.
Sent bi-annually, our SW releases include the latest revisions and improvements to our entire product suite targeted to improve the flexibility, reliability and ease-of-use of our platform.
In the event of a line down situation, you don’t want to wait on hold for hours to speak to a technical support person. We guarantee a less than 1 hour response time in the unfortunate case of a line down.
“I was impressed by their software development capabilities. They are real developers, and if you want a specific development, they are there for the challenge. A big ERP provider, for example, will never give you this kind of service unless you wait a very long time and pay a lot of money. With Cogiscan, we are in contact with an agile and very reactive team who deeply care about customer satisfaction. This counts a lot for us.”