Support

Press

Shop Floor Control

Cookies Management

Cookie Settings

Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.

Essential cookies

Always On. These cookies are essential so that you can use the website and use its functions. They cannot be turned off. They're set in response to requests made by you, such as setting your privacy preferences, logging in or filling in forms.

Analytics cookies

Disabled

These cookies collect information to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you. See a list of the analytics cookies we use here.

Advertising cookies

Disabled

These cookies provide advertising companies with information about your online activity to help them deliver more relevant online advertising to you or to limit how many times you see an ad. This information may be shared with other advertising companies. See a list of the advertising cookies we use here.

Explore our solutions live from our immersive Digital Factory shop-floor!

Support

We’re here for you.

You’ve got to keep your factory running optimally. When an obstacle arises you need a team of experts that you can rely on to help you resolve your problem quickly.

Through regular communication and frequent updates, our Support Team is focused on developing strong relationships. It's more than just "ticket resolution" for us – our team cares about relieving your pain.

SUPPORT@COGISCAN.COM

Already a customer?

Use the Cogiscan Customer Service Desk portal to submit your requests. If you don't have access to the portal, please contact support@cogiscan.com.

Visit the Customer Service Desk

Benefits

Outstanding Technical
Support

Innovative SW
Releases

Immediate Crisis
Management:

Remote technical support during regular business hours (EST). For active users, unlimited phone and email support with an actual human being in (or near) your geographic location.

Sent bi-annually, our SW releases include the latest revisions and improvements to our entire product suite targeted to improve the flexibility, reliability and ease-of-use of our platform.

In the event of a line down situation, you don’t want to wait on hold for hours to speak to a technical support person. We guarantee a less than 1 hour response time in the unfortunate case of a line down.

“I was impressed by their software development capabilities. They are real developers, and if you want a specific development, they are there for the challenge. A big ERP provider, for example, will never give you this kind of service unless you wait a very long time and pay a lot of money. With Cogiscan, we are in contact with an agile and very reactive team who deeply care about customer satisfaction. This counts a lot for us.”

Jérôme Gobert

Systems Information at OSE SAS

+ 1-450 534-2644
+ 1-877-534-2644 (USA and Canada only)

28-B boulevard de l’Aéroport
Bromont (Quebec), Canada J2L 1S6

web design by

MEET OUR TEAM