Deetz MTR (with 360° Traceability):
Between the Product Traceability Report
and Packing Report
in Cogiscan’s system, this account manager has visibility to where these impacted units are located – of the 50% that made out to the field
, she knows the container and box IDs they were shipped in.
With this information, the OEM can privately notify their specific end-users
of units in the field for a return. Instead of making a public recall to a wide range of potential units, and causing unnecessary concern and panic from their end-users, they can contain and manage the situation to only the affected users.