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Series 2 – Gain insight into how our clients and partners feel about our Support team

By: Martin Drolet, Senior Director - Operations // December 14, 2022
Factory intelligence analytics historical analysis
In this blog, we've decided to put a twist on our Cogiscan's perspective series. Instead of stating OUR perspective, we've decided to ask some of our clients and partners THEIR perspective on us, and for this feature in particular, we wanted their thoughts on our Support team. Here's what they shared with us!

Essegi Automation SRL (Italy)

First, we asked one of our long-standing partners, Essegi Automation srl.
Essegi Automation is a worldwide manufacturer of Intelligent Storage Management solutions for SMT/THT components. Their ISM solutions are designed to eliminate human errors, reduce storage space, decrease setup time, and to guarantee high quality.

Our joint projects include, among others, the IMS (Incoming Material Station) and our Storage Tower Integration solution.

Uartronica LDA (Portugal)

Next we asked Portuguese based EMS, Uartronica, for their feedback.
Uartronica is a Portuguese company dedicated to service delivery in the field of electronic production. From the beginning in 1996, Uartronica has concentrated on an unique know-how acquired through intense experience in the production of new technologies.

Dynamic Source Manufacturing Inc. (Canada)

We also connected with one of our neighbors in Canada: Dynamic Source Manufacturing, also known as DSM.
DSM is an Electronics Manufacturing Services company, supporting global businesses by bringing their products to market effectively and efficiently for more than 20 years. With manufacturing facilities in Canada and the USA, they provide high-quality services for diverse industries such as automotive, communications, energy, and security & defense.


As you've seen in these short clips, our customers' satisfaction is at the heart of our values. Our Support team consists of very experienced Technical Support Specialists and Application Engineers on whom you can really rely on. If there is a way to make it work, they will find and implement it for you. If you have any question on how we work as a team, please reach out to me by email at
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